FAQ’s – Frequently Asked Questions

In the event of an emergency there are a few simple tests that you (the user) can run which may return your service to full operation.

Q: I cannot make or receive any telephone calls!

A: Step 1. Switch off the Telephone System from its power source for 2-5 mins then switch back on (may take up to 3 attempts), each time check to see if you are now able to make calls. 

Step 2. If you are still unable to make or receive calls and you have ISDN Lines check to see that the light is lit (must be lit for lines to work) on your ‘BT ISDN2 Boxes’.  If there is no light, report as a line fault to your line provider (see list below). If lit, call West Comms and report your equipment as faulty.

If you are still unable to make or receive calls and you have SIP Lines – reboot your router (may take up to 3 attempts), each time check to see if you are now able to make calls. If not, call West Comms and report your equipment as faulty.

If you are still unable to make or receive calls and you have Analogue Lines – call West Comms and report your equipment as faulty.

 

Q: When making or receiving a call there is a bad crackling/noise on the line!

A: If apparent on all Telephones – this is a network provider fault, report as a line fault to your line provider (see list below). If only apparent on a specific Telephone – call West Comms and report your Telephone as faulty.
 

 

Q: I am receiving calls but am unable to make calls – No Dial Tone!

A: This is a Network Provider fault, report as a line fault to your line provider (see list below).

Remember – always ask your Line provider (organisation you pay for line rental services) to divert your calls temporarily to a chosen Mobile!! 
 
 

Useful Contact Nos:

Shimmer Telephone Line Faults – 0845 270 2081

Shimmer Broadband Faults – 0845 270 0554

DCS Telephone Line & Broadband Faults – 0191 209 4460

BT Telephone Line Faults – 0800 800 154