Voice + Data Networks form a major part of the computing environment today. They are the backbone of the information highway and the benefits and opportunities for businesses are vast. West Comms can provide the complete solution from cable installation to PC supply.

West Comms experienced network engineers will advise you on which network would suit your business best and build a solution that its practical, reliable and cost effective. West Comms have many years experience of installations - from small user sites to 500+ user network.

Cable Installation
The importance of cabling should not be overlooked or undervalued. Cabling ties everything together in a business environment and is the lifeline of the entire information network. Cabling comes in many different varieties including CAT5, CAT6 or Fibre Optic and West Comms are specialised in all.

PC Supply High quality products and competitive pricing together with dedicated customer care strategies are key to our success.

West Comms ensures all hardware is completely tested prior to installation.

Computer Telephony Integration (CTI)
Panasonic's Computer Telephony Assistance (CTI) solution and Desktop Telephony Assistant (DTA) make it easy to combine voice and data resources, to manage customer information and to make use of it effectively, providing real CRM benefits. With the KX-TDA and DTA working together PC and telephone work as one device.

Empowering more employees
The multiple CTI interface of the KX-TDA means that any employee receiving a call from a customer can have the capability of viewing customer details on screen before answering. Combined with the Panasonic DTA, which connects the KX-TDA to your company network. Multiple users can have the information they need from the company's IT infrastructure to deal with telephone calls both more professionally and more efficiently. All resources are controlled by CTI, for complete efficiency and effective organisation.

Screen popping
Relevant information displayed on screen at the same time as the incoming call.

Auto-dial
Numbers can be selected by name or number from a personal or global directory and auto-dialled. Auto-dialling can also be carried out directly from Maximizer and other TAPI applications.

Call logging
All calls made or received on extensions running DTA can be logged.

Real-time display viewer
The whole system, including extension and line status, can be monitored live in real time, to ensure the system and staff are operating at their most efficient at all times.

Macros
Can be written, edited and associated with a DDI or CLI. For example, a special message can be triggered if a customers calling have exceeded their credit limit.