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Call Recorders

Retell Call Recording Platforms

Retell has manufactured telephone recording equipment since 1986. Their focus is on developing reliable, innovative products and services that are designed to improve the business performance for customers. Retell products are used extensively by banks and building societies, financial institutions, Local and Central Government, insurance companies and many small, medium and large business.

Recording Telephone Calls requires Retell hardware to be connected between your Telephone System and the NTP (network termination box) where the lines enter the building. If required, calls can also be recorded internally between extensions. The Sense Call Recording Platform is a unique, realistically priced platform that will work on any Telephone System.

Ideal for:-

  • Solving costly disputes and avoiding litigation
  • Improving your employees’ call handling skills
  • Identifying your most and least productive employees
  • Identifying lost business due to missed or slowly answered calls
  • Ensuring order taking is accurate and delivery instructions precise
  • Managing your staff resource effectively by identifying busy call periods
  • Proving unreasonable claims relating to customer harassment of staff
  • Complying with the requirements of regulatory authorities
  • Eliminating misuse through unproductive or personal calls
  • Identifying misuse of company phones

Features:

  • Call Management, reporting and replay all from one screen
  • Easy call retrieval through caller and extension identification
  • Exclude any extension from being recorded or played back
  • Live call progress including answering times and abandoned calls
  • Calls are password protected and encrypted for tamper proof protection
  • Firewall option to protect against toll fraud
  • Employees have access rights to calls as determined by you
  • Record your own calls and replay professional advice
  • Identify geographical location of calls and call costs
  • Reduce capital expenditure through leasing with tax advantages.

Please Call 0800 652 5666 for further details.