Cloud-hosted telephone systems

Horizon – A Complete Communications Service for your Business

Easily control your fixed and mobile telephone

Gamma Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The benefits of Horizon

·        Features you can easily control – Horizon puts you in complete control through an easy-to-use web interface.

·        Empower your staff with ‘one number anywhere’ – integrate fixed and mobiles capabilities so that you never miss a call.

·        An on-demand service with no hidden costs – pay for what you need on a simple per-seat basis.

·        Lower call costs – free site-to-site calls and cheaper call rates.

·        Enables flexible working – hot desking, home working, and extending the service to mobile devices.

·        Number choice – Keep existing or get new numbers. Extend your business reach and use any local number no matter where you’re located.

·        A business continuity solution – in the event of business disruption you carry on making and taking calls, whatever the circumstances.

Contact Us - For further information..

Brochures:-
Horizon – A complete communications service for your business..
What is Horizon and how will it benefit your business?..
Why it's important to Assess Your Communications Costs (And How to Do It)

Introduction to Horizon Video..

Introduction to Gamma Products & Services Video..

What makes Horizon different?

1. Premium handsets plus desktop and mobile clients –Horizon provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers e.g. Polycom, Cisco and Yealink.
2. An easy-to-use web interface providing feature control and valuable user information – With an experienced in-house software development team, Gamma provides a positive user experience for both service use and performance monitoring.
3. The Gamma IP network, reliable and secure – Market leaders on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the horizon platform.
4. Broadsoft call controller platform – Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.

How does it work?

        · Easy to use interface – Horizon provides a broad range of call handling features that are accessed via web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively;

        · Call recording – Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand;

        · Administrator Interface – Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features;

        · Auto Attendant – You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Who is Horizon aimed at?

        · Dynamic businesses that want flexibility – Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are;

        · Organisations that need a business continuity solution – In the event of a disaster the services can be instantly move across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs;

        · Ideal for multi-sites – Horizon connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plan and directories;

        · Improving customer contact – puts calls on hold, plays marketing messages, move calls seamlessly between users and offices;

        · Organisations that prefer outsourcing and Opex – Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.;

        · Training and monitoring – Horizon can provide a cost-effective way to record calls from any location at the click of a mouse.

Key features

        Working as part of a team
- N-Way Call for convenient collaboration with colleagues;

- Hunt Groups for distribution and allocating calls across your team;
- Call Transfer to any internal or external number;

- Common or customisable settings for Sites, Groups and Departments;
- Hold a call and pick it up on another phone with Call Park;
- Answer a group member’s phone with Call Pick Up;
- Instant Group Call enabling efficient collaboration.

       Working Efficiently
- Last Number Redial for convenient repeat dialling;
- Easily make a call with Click to Dial through the user interface or client;
- Assign calls to cost centres using Account Codes;
- Use Presence or Pre-set Availability Profiles to manage incoming calls;
- No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection;
- Automatic Callback so that you can stay productive;
- Call you colleagues when they are free using Busy Lamp Keys;
- Show you are available using Do Not Disturb;
- Company directory available from the handset and up to 100 speed dials for your favourite numbers;
- Use Call Recording for audit trails, compliance or training purposes.

       Improving your company image
- Call Waiting ensures you’re ready to take your next call;
- Get your messages across with Music on Hold;
- Avoid your calls being passed on and on with Diversion Inhibitor;
- Provide callers with menu options for call routing using Auto Attendant;
- Enhance your brand by uploading your company logo and specific adverts;
- CLI Flexibility to allow you to present any number you have permission to call on behalf of.

       Ensuring security and preventing fraud
- Use Call History to view all calls made, received and missed;
- Bar unapproved call types with Call Barring;
- Allow access to phones using Authorisation Codes.

       Mobile and flexible working
- Manage incoming calls effectively with Call Forwarding;
- Home Worker lets you take your profiles and settings to your home office;
- Play a Voicemail message from your desktop, save it or forward a copy to your entire team;
- Never miss a call with One Number Anywhere and Sequential Ringing;
- Keep track of important calls with Call Notify by Email;
- Use your number and preferences on any enabled phone in your company with Hot-Desking;
- Use your number and profile on any phone, anywhere with Remote Office.

Options (see brochure for details):-
Soft Client Option 
Horizon Integrator Options
Call Queuing Option
Management Reporting Options
Receptionist Console Option